Shipping policy
Shipping Policy
Effective Date: January 27, 2025
Thank you for choosing Crochet by Florence! Below is our detailed shipping policy to ensure a smooth and transparent shopping experience for all customers.
1. Processing Time
1.1 Order Preparation: Each product is handmade with care and attention to detail. Please allow 3-7 business days for order preparation before shipping. Custom orders may take longer, depending on the complexity and size of the project.
1.2 Order Confirmation: After placing your order, you will receive a confirmation email with your order details. If you notice any discrepancies, please contact us immediately at crochetbyflorence2025@gmail.com.
2. Shipping Methods and Costs
2.1 Shipping Carrier: We exclusively use USPS to deliver your orders.
2.2 Shipping Fees: Shipping fees are calculated at checkout based on the weight and dimensions of your order. Free shipping is available for orders over $65.
2.3 International Shipping: At this time, we do not support international shipping.
3. Delivery Times
3.1 Estimated Delivery: Delivery times vary depending on the shipping destination:
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Domestic Orders: Typically arrive within 5-10 business days after shipping.
3.2 Delays: While we strive to ensure timely delivery, delays caused by carriers, weather, or other unforeseen circumstances are beyond our control. We appreciate your patience in such instances.
4. Tracking Your Order
4.1 Tracking Information: Once your order is shipped, you will receive an email with a tracking number to monitor the delivery progress.
4.2 Lost Packages: If your package is lost in transit, please contact us at crochetbyflorence2025@gmail.com We will work with USPS to locate the package or provide a resolution.
5. Shipping Address
5.1 Accurate Information: Please ensure that your shipping address is correct at the time of purchase. Crochet by Florence is not responsible for orders shipped to incorrect addresses provided by the customer.
5.2 Address Changes: If you need to update your shipping address, contact us immediately. Changes cannot be guaranteed after the order has been processed or shipped.
6. Damaged or Incorrect Items
6.1 Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will provide a resolution, such as a replacement or refund, at our discretion.
6.2 Incorrect Items: In the unlikely event that you receive the wrong item, please notify us within 7 days of delivery, and we will resolve the issue promptly.
7. Additional Information
7.1 Contact Information: For questions or concerns regarding shipping, please email us at crochetbyflorence2025@gmail.com.
By placing an order with Crochet by Florence, you agree to this shipping policy. Thank you for your support and for allowing us to bring handmade joy into your home!